jl21 Privacy Policy

jl21 ("we," "us," or "our") operates the online gaming platform located at jl21.cam (the "Platform"). We are committed to protecting the privacy and security of your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Republic of the Philippines and applicable regulations issued by the National Privacy Commission and the Philippine Amusement and Gaming Corporation (PAGCOR).

This Privacy Policy explains what personal data we collect from Filipino players who register on and use jl21, how we use that data, who we share it with, and what rights you have regarding your personal information. By accessing or using jl21.cam, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

If you do not agree with the terms of this Privacy Policy, you must immediately cease using the Platform and refrain from creating or accessing a jl21 account.

jl21 collects various categories of personal information to operate the Platform, comply with regulatory obligations, and provide you with a secure and personalized gaming experience. The information we collect includes:

2.1 Registration Information

When you create a jl21 account, you are required to provide:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify that you are at least 21 years old)
• Residential address in the Philippines
• Email address
• Philippine mobile phone number
• Username and password (the password itself is encrypted and not stored in plain text)

2.2 Identity Verification (KYC) Information

To comply with PAGCOR anti-money laundering regulations and to process withdrawals, jl21 requires you to submit identity verification documents, which may include:

• Government-issued identification (UMID, PhilSys National ID, Driver's License, or Philippine Passport)
• Proof of address (utility bill, bank statement, or government correspondence showing your Philippine address)
• Selfie photograph for identity confirmation purposes

2.3 Financial and Payment Information

When you make deposits or request withdrawals, jl21 collects:

• GCash or PayMaya account identifiers
• Bank account details (for BPI, BDO, Metrobank transfers)
• Transaction history (amounts deposited, amounts wagered, amounts won, amounts withdrawn)
• Payment processor transaction identifiers

Note: jl21 does not store full credit card numbers or CVV codes. Payment processing is handled by certified third-party payment processors in compliance with industry security standards.

2.4 Usage and Activity Data

jl21 automatically collects information about how you interact with the Platform:

• Games played, bet amounts, game outcomes, and session durations
• Pages visited, features accessed, and navigation patterns on jl21.cam
• Device information (device type, operating system, browser type, screen resolution)
• IP address, approximate geolocation data (city and region within the Philippines)
• Login timestamps, session activity logs, and account setting changes

2.5 Communications and Support Data

When you contact jl21 customer support or communicate with us via live chat, email, or SMS, we collect and store:

• The content of your messages and inquiries
• Support ticket history and resolutions
• Chat transcripts and email correspondence
• Feedback, reviews, or survey responses you choose to provide

2.6 Marketing and Promotional Preferences

We collect information about your marketing communication preferences, including whether you have opted in or out of promotional emails, SMS messages, and bonus offers.

jl21 processes your personal information for the following purposes:

3.1 Account Management and Service Delivery

• To create and maintain your jl21 player account
• To authenticate your identity when you log in
• To process deposits and withdrawals via GCash, PayMaya, and Philippine banking channels
• To enable gameplay and track your gaming activity, balances, and transaction history
• To provide customer support and respond to your inquiries

3.2 Regulatory Compliance and Legal Obligations

• To verify that you are at least 21 years old and legally permitted to gamble in the Philippines
• To conduct Know Your Customer (KYC) and anti-money laundering (AML) checks as required by PAGCOR regulations
• To detect and prevent fraud, money laundering, bonus abuse, and other prohibited activities
• To maintain records required under Philippine gaming law and tax regulations
• To respond to lawful requests from PAGCOR, the National Privacy Commission, Philippine law enforcement, or courts

3.3 Platform Security and Integrity

• To monitor for suspicious activity, collusion, use of bots, and other violations of jl21's Terms and Conditions
• To protect jl21 and its players from security threats, technical abuse, and unauthorized access
• To enforce account limits, self-exclusion periods, and responsible gaming controls

3.4 Marketing and Personalization

• To send you promotional offers, bonus notifications, and marketing communications where you have consented to receive them
• To personalize game recommendations, promotional offers, and platform content based on your gaming preferences and activity on jl21
• To conduct player satisfaction surveys and gather feedback to improve the jl21 platform

Under the Data Privacy Act of 2012 (Republic Act No. 10173), jl21 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is required to perform our obligations under the contract formed when you accept jl21's Terms and Conditions — including account creation, payment processing, and the delivery of gaming services.
• Legal Obligation: Processing is necessary to comply with applicable Philippine law, including PAGCOR licensing requirements, anti-money laundering obligations under Republic Act No. 9160 (as amended), and tax reporting requirements.
• Legitimate Interests: Processing is necessary for jl21's legitimate interests in operating a secure, fair, and commercially viable gaming platform — including fraud prevention, security monitoring, and platform improvement — provided those interests are not overridden by your rights and interests.
• Consent: For marketing communications, promotional personalization, and any processing not covered by the grounds above, jl21 relies on your freely given, specific, and informed consent, which you may withdraw at any time as described in Section 11.

jl21 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

5.1 Regulatory and Government Authorities

jl21 is required by law to disclose certain player information to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies upon lawful request, court order, or where disclosure is otherwise mandated by Philippine law. jl21 will not notify you of such disclosures where prohibited from doing so by law.

5.2 Payment Processors and Financial Partners

To process your deposits and withdrawals, jl21 shares necessary transaction and identity data with its licensed payment processing partners, including GCash, PayMaya, and Philippine banking institutions (BPI, BDO, Metrobank). These partners process your data under their own privacy policies and are bound by contractual data protection obligations with jl21.

5.3 Identity Verification Service Providers

jl21 engages licensed third-party KYC and identity verification service providers to assist with the verification of player identities and anti-money laundering screening. These providers are subject to strict data processing agreements and may not use your data for any purpose other than identity verification on behalf of jl21.

5.4 Game Software Providers

Game providers whose titles appear in the jl21 lobby may receive anonymized or pseudonymized game activity data to support RNG certification, game performance monitoring, and technical troubleshooting. Personal identification information is not shared with game providers without explicit consent or legal requirement.

5.5 IT and Platform Infrastructure Providers

jl21 uses third-party cloud hosting, database management, and cybersecurity service providers to operate the Platform. These providers process data on jl21's behalf under data processing agreements and are not permitted to use player data for their own purposes.

jl21 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal and regulatory obligations. The following retention periods generally apply:

• Account and Transaction Records: Player account information, identity verification documents, and financial transaction records are retained for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and Philippine anti-money laundering regulations.
• Gaming Activity Logs: Game round data, bet history, and session logs are retained for a minimum of three (3) years to support dispute resolution, regulatory audits, and responsible gaming monitoring.
• Customer Support Records: Communication and support ticket records are retained for three (3) years from the date of the last interaction.
• Marketing Data: Marketing preference records and consent logs are retained for the duration of your account relationship and for a period after account closure sufficient to demonstrate compliance with applicable marketing laws.
• Cookie and Usage Data: Analytics and usage data is retained for up to twenty-four (24) months.

At the end of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be linked to any identifiable individual.

jl21 implements a comprehensive set of technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and jl21.cam is encrypted using 256-bit SSL/TLS protocols. Sensitive data at rest — including account credentials and identity documents — is encrypted using AES-256 encryption.
• Access Controls: Access to player data is restricted on a need-to-know basis. jl21 employees and contractors who access personal data are subject to confidentiality obligations and receive data protection training.
• Intrusion Detection and Monitoring: jl21 employs continuous network monitoring, intrusion detection systems, and regular security assessments to identify and respond to potential threats.
• Two-Factor Authentication: jl21 offers two-factor authentication for player accounts to provide an additional layer of login security.
• Regular Security Audits: The Platform undergoes periodic third-party security audits and penetration testing to identify and remediate vulnerabilities.

While jl21 takes data security seriously and implements industry-standard protections, no system is completely impenetrable. In the event of a personal data breach that poses a risk to your rights and interests, jl21 will notify the National Privacy Commission and affected players in accordance with the breach notification requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

jl21.cam uses cookies and similar tracking technologies to ensure the Platform functions correctly, to enhance your experience, and to analyze how Filipino players use the site. Cookies are small text files stored on your device by your web browser when you visit jl21.cam.

The types of cookies jl21 uses include:

• Strictly Necessary Cookies: These cookies are essential for jl21.cam to function and cannot be disabled. They include session authentication cookies that keep you logged in, security cookies, and cookies that remember your preferences within a session.
• Performance and Analytics Cookies: These cookies collect anonymized information about how visitors use jl21.cam — such as which pages are visited most often and whether error messages are encountered — to help jl21 improve the Platform.
• Functionality Cookies: These cookies enable jl21.cam to remember choices you have made — such as your preferred language or recently played games — to provide a more personalized experience.
• Marketing Cookies: These cookies track your browsing activity to deliver promotional content that is relevant to your gaming interests on jl21. Marketing cookies are only placed with your explicit consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of jl21.cam and your ability to access certain features of the Platform.

Under the Data Privacy Act of 2012 and as a jl21 player, you have the following rights with respect to your personal data:

• Right to Be Informed: You have the right to know whether jl21 holds personal data about you, the purposes for which it is being processed, and your other rights under this Policy.
• Right to Access: You may request a copy of the personal data jl21 holds about you. jl21 will respond to verified access requests within a reasonable period not exceeding thirty (30) days.
• Right to Rectification: If any personal data jl21 holds about you is inaccurate, incomplete, or outdated, you have the right to request correction. You may update basic account information directly through your jl21 account settings.
• Right to Erasure or Blocking: Subject to regulatory retention requirements, you may request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on jl21's legitimate interests on grounds relating to your particular situation.
• Right to Data Portability: Where technically feasible, you may request that jl21 provide your personal data in a commonly used, machine-readable format.
• Right to Lodge a Complaint: If you believe jl21 has not handled your personal data in accordance with applicable Philippine privacy law, you have the right to lodge a complaint with the National Privacy Commission.

To exercise any of the above rights, please contact the jl21 Data Privacy team at [email protected] with the subject line "Data Privacy Request." We may be required to verify your identity before processing your request.

The jl21 Platform may reference or link to third-party services — such as payment processors, game providers, or responsible gaming resources — that operate under their own privacy policies. jl21 is not responsible for the privacy practices of third-party websites or services and encourages you to review the privacy policy of any third-party service you access in connection with your use of jl21.

Third-party payment service providers integrated with jl21, including GCash and PayMaya, process your payment data under their own privacy frameworks in addition to the data processing obligations imposed by jl21 through contractual agreements. By using these payment methods on jl21, you acknowledge that the relevant payment provider's privacy terms also apply to the processing of your payment data.

Game software providers integrated into the jl21 lobby may collect anonymized usage statistics as part of their standard game performance monitoring. Where a game provider collects data that could identify an individual player, jl21 requires that such collection be governed by a data processing agreement consistent with jl21's obligations under this Policy.

With your consent, jl21 may send you promotional communications about bonuses, tournaments, new games, and other platform updates via email, SMS, and in-platform notifications. You can manage your communication preferences at any time through your jl21 account settings.

To opt out of marketing communications:

• Log in to your jl21 account and navigate to the Notifications or Communication Preferences section of Account Settings.
• Click the unsubscribe link included in any marketing email from jl21.
• Reply "STOP" to any promotional SMS message sent by jl21.
• Contact jl21 customer support at [email protected] and request removal from marketing lists.

Please note that opting out of marketing communications will not affect transactional communications relating to your account — such as deposit confirmations, withdrawal updates, account security alerts, and regulatory notifications — which jl21 is required to send as part of its service obligations.

jl21 is an online gaming platform strictly intended for individuals who are at least twenty-one (21) years of age, in compliance with Philippine gambling law and PAGCOR regulations. jl21 does not knowingly collect personal data from individuals under the age of 21.

Age verification is performed during the registration process, and jl21 reserves the right to request additional proof of age at any stage. If jl21 discovers or is notified that an account has been created by an individual who is under 21 years of age, the account will be immediately suspended, any balance will be handled in accordance with applicable law, and all personal data associated with the account will be securely deleted.

If you are a parent or guardian and believe that a minor under your care may have created a jl21 account, please contact jl21 support immediately at [email protected] so that the matter can be investigated and resolved promptly.

jl21 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When material changes are made, jl21 will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered email address summarizing the key changes.
• Display an in-platform notice after login for a reasonable period following the update.

Your continued use of jl21.cam following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the Platform and may request account closure in accordance with jl21's Terms and Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how jl21 is protecting your personal information. The most current version of this Policy will always be available at jl21.cam/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or jl21's handling of your personal data, please contact our Data Privacy team using the details below:

• Website: jl21.cam
• Email: [email protected]
• Subject Line for Privacy Requests: "Data Privacy Request"
• Live Chat: Available 24/7 on jl21.cam
• Response Time: Within 24 hours for email; within 1 hour for live chat
• Languages: English and Filipino

jl21 serves players across the Philippines — from Manila and Quezon City to Cebu, Davao, and beyond. Our support team is equipped to assist with privacy inquiries in both English and Filipino and will treat all data privacy requests with the discretion and urgency they deserve.

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. Information about the NPC's complaint process is available through Philippine government channels.